4/10 Fair
Dec 21, 2024
Poor customer service, no heat
I entered into a freezing room, after turning up the heat and waiting an hour and a half, I had on 2 sweaters and still freezing. I notified the desk and a handiman came to look at the heater. It was not installed right leaking cold air from outside. Waiting another hour and the room was still cold. I got my goose down blanket and got under it. Room was finally warm about 4 hours later. I should have been offered a new room with good heat due to being winter and very cold outside when I first notified the desk. Then when I discussed it at checkout they were like "you should have asked for a new room". I felt like it was my fault the room was cold. The in room jet tub did not work as well. Very disappointing stay
Camela
Camela, 1-night trip
Verified Hotels.com guest review
