6/10
This will be a long review so if you want a real assessment, please take the time to read. To start, their website states they offer an airport transport to hotel and to call or email 3 days prior. I did just that and was told to call back the next day. I called 2 days prior and was told they don’t offer that service even though they sent me an email reminding me to call for 3 days prior via Hotels.com. I reached out to Hotels.com for help and they couldn’t get ahold of anyone at the property. Luckily, I was meeting a friend there and he arranged a taxi for me. At check-in, I was told that I had to pay $50 more a night because my friend didn’t travel with me even though I paid for 2 people when I booked on Hotels.com. So I had to pay an additional $350 for my friend to stay with me. The WiFi sucks! We couldn’t get it to work and when we attempted to call the front desk for help, the telephone in the room didn’t work. We had to walk to the front desk and then explained how to get the WiFi to connect, but it still sucked. The food was not good. Breakfast sucked, lunch was decent and dinner was subpar. They have 3 other restaurants besides the buffet l, but you have to make reservations for them in the morning the day of. Luckily, we spent quite a bit of time outside of the resort so we ate out some days in the city. Activities are awesome and plenty each day for kids and adults. Drinks at the bar were good. Staff were a hit or miss but majority of them were nice and friendly.
Michael
7 nætur/nátta ferð með vinum
