The food was decent, but access to reliable Wi-Fi is nonexistent. You have to use your phone in the lobby for a good internet connection. There is no iron, ironing board or safe in the room. You have to go to the front desk to get an iron and you’re allowed only 30 mins to use it. You have to get a key from the lobby to use the safe in your room. This hotel can’t be a 4 star hotel, and it’s definitely not worth the money. Stay somewhere else if you’re visiting Puerto Plata. Good luck, travelers. You’ve been warned!