Chicago Athletic Association

The only issue was that the thermostat was making the room too hot. We called the desk and they attended to it promptly. It worked for a while but during the night it had issues again. As we were checking out the next morning, we didn't say anything, but we hope to sleep better on our next visit.

Disappointed that our Junior Suite did not have a sitting area as expected. When we inquired at the front desk, we were told our room is considered to be a suite and the suites vary in their setups. Misleading photographs on the site showing sitting areas for their suites. The bed was way too hard and the heating/cooling system could not be properly adjusted. Also, as an accessible room, there should not be a step up to get into the bathroom. Finally, their “free” WiFi is intermittent and spotty. Continually had to keep re-connecting during our stay.

The service was friendly and attentive. Loved the location and thought the room was very nice and clean. My kids loved the game room and Millennium Park views and accessibility. The facility has character but lacks a user-friendly flow - elevators are small/slow and getting around can be somewhat confusing. We had drinks and lunch at Cindy's. The menu is somewhat limited, but they were able to accommodate our picky eaters who prefer burgers to beets. Shake Shack is there for kids, but we were celebrating the holidays and preferred Cindy's atmosphere and food as adults. It isn't our favorite hotel in Chicago, but we'd recommend it and happily visit again.

The stay was ok except the heat in the room stayed at 67 degrees no matter how high we turned up the thermostat. Unfortunately, we were not in the room long enough after we arrived to wait for a repairman to come. Otherwise, the stay was good.

Great experience from the time we stepped out of our car til the time we went home