The property itself was great; the rooms, the building itself, the unique architecture. However, check-in was rough as the staff member was less than friendly and arrogant. He got the job done, but he was unfriendly and borderline hostile. After staying in other hotels in Dallas, Texas, San Miguel De Allende, and Queretaro in the immediate weeks prior to checking into Xoma (at an Omni property, The Rosewood, and a boutique hotel), it made the poor check-in experience at Xoma that much more disappointing by contrast. There were two men who attended to our check-in and both, surprisingly, possessed a similar negative energy/attitude. What helped us temper our response to their attitudes (and this review) was the warmth and urgent attentiveness of the bellman and the lobby/door attendants which was refreshing. Maybe they should train the front desk staff on how to engage with guests?