Property is being allowed to fall into disrepair. Should probably not be taking bookings for this hotel.
The room we were put into had a bedframe too wide for the mattress, leaving sharp metal pieces sticking out at all 4 corners of the bed, but hidden by the bedspread. My husband walked into one of them and gashed his shin. I went to complain, with photos of the frame, and the injury. We were moved to a room across the hall, but not even an apology for the injury. I guess it was good we had our own first aid kit.
A refund would be nice, and minimal for the injury.