Fairfield Inn & Suites by Marriott Rapid City

Very friendly staff and great room.

Room cleanliness was sadly disappointing. Very overcrowded overall. Front desk staff was very friendly & helpful.

It was good! loud music kept playing when we went to bed but other than that it was good! Friendly staff

Disappointed with the cleanliness and facilities. Especially bathroom was bad, bathtub had mold, water stagnated and took forever to go in the wash basin, bathroom door lock didn’t work, shower had too much pressure, hot/cold adjustment was bad too. Not sure if it was just our room or the entire hotel was as bad. We stayed here for the water park and that was the only good part. They had grab and go breakfast but not many options. Considering the pandemic I wouldn’t complain about that. Had high regard for Marriot brand not anymore

Love everything about my stay, the room was clean, the hotel staffs was very nicr

Kids came in from doing a road trip. We spent most of the day at Mount Rushmore and reptile gardens. Got in at about 4:15pm and room wasn’t ready. We were given waterpark passes and bags were stored until room was ready. Room ready by 5:05pm. Room was clean, fresh and had a microwave and mini fridge which I appreciate in a hotel. I do want to say that Alex working front desk and another guy Gage? we’re working super hard accommodating guests and answering calls. Good job guys. There was lockers in the changing area near the waterpark but they aren’t free so unfortunately due to my room not being available I had to keep my kids clothes in there. It is accessible for like 8 hours once you pay though. Perkins next door as well as Taco Bell, McDonald’s and Marcos pizza. However they have a restaurant on site and a bar. Bar had great drink specials and bartenders were awesome. Also there was an arcade but we didn’t get to use it unfortunately.

Disappointing stay. This hotel used to be nice. Upon check in it was clear that the hotel was obviously understaffed as they didn’t have a room available for us and a couple others (we were told they had one cleaning person) and the girl at the front desk was clearly overwhelmed, frantic, and downright angry. She didn’t offer an apology but instead treated every guest that was checking in as if they were a huge inconvenience and proceeded to treat us as an inconvenience with every interaction throughout our stay. She told another guest that they didn’t have any towels and were behind on laundry. When I asked if there would be towels available for the water park and was told “we don’t deal with that.”I understand that everyone has a bad day but I’ve never been treated so poorly at a hotel staff member. We got up to our room and didn’t even have enough towels for each person in our room. Bathroom tile was filthy and the furniture was all scuffed up and dirty. I got a good deal but I guess you truly get what you pay for. If you are planning a trip to the water park I’d stay at any other connecting hotel than this one.

Watiki Waterpark has gone way downhill. Dirty, no towels whatsoever, way too many people and dangerous for little kids who are pushed and shoved in the water by older kids, and massive overcrowding; no tables or seating, no inner tubes, water was cold for little kids. Check in at The Fairmont was delayed forcing us to wait around with 2 little impatient kids and noticed our room was starting to look a little shabby, although it wasn't terrible. We won't be back.

Was great. Waterpark was fun

The bed could be replaced. It feels like a worn out bed at a cheap hotel.