6/10 Gott
25. febrúar 2025
Disappointing response
The hotel is in a fantastic location and the room was very comfortable.
Unfortunately we had a cold shower on both days we were there. I reported it after the first day and was told maybe it was due to lots of people using the shower at the same time.
It was clear to us that the mixer valve was broken as there was hot water in the basin tap and moving the mixer valve made no difference to the temperature.
At check out I was told no one else had complained so they didn’t believe me there was a problem. They didn’t offer any compensation until as asked and then they gave be 10% off one of the nights - clearly a sign they didn’t believe me.
Shame as the hotel itself is nice and the girl who checked us in couldn’t have been more helpful.
Coffee at the bar next door to the hotel was amazing.
fiona
fiona, 2 nætur/nátta viðskiptaferð
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