Arthotel ANA Gala

Upon booking the pictures are very deceiving. The hotel looked nothing like the pictures advertised on arrival. Outdated, dirty furniture. Was embarrassed to bring my family here to see the condition it was in. The room was stuffy, hot, dirty, outdated, subpar, and NOT a 4-star as advertised. Absolutely disgusting. The only reason why we stayed is because we were traveling for 12 hours that day and got in closer to midnight. We had absolutely NO choice but to stay. When confronting the concierge regarding temperature of the room. They told us “housekeeping will take at look at it “. That was at 1am upon checking in. Next morning after we had fallen asleep NO ONE EVER came to look. We mentioned something AGAIN in the morning. NO ONE EVER CAME. absolutely disappointing after using our free night on this place. What a huge disappointment!! Will think twice about booking with hotels.com after that!

We spend close to 2 weeks at this hotel and enjoyed the friendly staff, the location, safe surroundings, and free coffee/etc 25/7.

This hotel is nicely located in a quiet street with nearby transport options to go anywhere in the city. Didn't bring a car but looking around it seemed a fairly easy parking location also. Staff was a mix between very helpful and some that where there to do the basics. Room wifi was ok and the room itself was nice. Breakfast was average but with all I usually eat in a hotel stay. Recommended.

The hotel was in a quiet area of the town, but had great transport connections. There were 2 U-Bahn stations within a 5 minute walk (U4 and U6), and additionally there are 3 trams that run equally as close (D, 37, 38). The hotel itself was small, and the reception was extremely friendly and helpful. On the evening that we arrive, the lady at the front desk took about 10 minutes to go over the local map and to make recommendations and suggestions for things we could do during our weekend to make it the most rewarding trip. The room was spacious and clean, there was a two seater sofa set off to the side that made the room feel very open. The morning breakfast was nice with a mix of cold meats, cheese, bread, yogurt, and several types of bread. Hot items included two types of eggs, cooked bacon, and the ability to make waffles.

We had an amazing stay here. The staff is courteous, rooms and clean , and breakfast is delicious! Absolutely loved our stay with no regrets at all. The only tiniest complaint is that the pillows are too soft and flat, but that hardly matters Thank you for making our visit a memorable one