I can't believe the experience we had at the bar during our stay. We went for a drink at 8:30 PM on Thursday evening, and right off the bat, the barman informed us that the staff had a party to attend and we had to be out by 9:30 PM. Can you imagine? We felt rushed from the moment we walked in! Then, just 15 minutes before we were supposed to leave, they turned off the music and started cleaning up. We still had half a bottle of wine left!
I ended up complaining to the lovely lady at the reception, who assured me that she would contact the manager and that he would follow up with us the next day. Well, guess what? We never heard a word from him. Talk about disappointing customer service!
To add insult to injury, on Friday and Saturday nights, we were told the bar closes at 10:00 PM. Seriously? For a four-star hotel during the Christmas season? This is just unacceptable. We expected so much more, and it really put a damper on our stay.