4/10 Sæmilegt
18. febrúar 2025
Staff great rooms horrible
We got to the hotel. The staff was amazing. I will say that Monica was awesome. She tried to take care of us as much as she could, and also and another gentleman that tried to help us out. Unfortunately, the room was a mess. There were stains on all the furniture the jet that was the whole purpose of renting the room was throwing out some brown substance, and even after they try to clean it, the brown substance kept coming out. This really was a letdown on maintenance or the upkeep of the hotel itself when I called to see if things would be remedied for my stay there the gentleman said he would have the manager call me back, but of course the manager couldn’t have the decency to at least call and listen to us and our complaints he instead had the same gentleman that I spoke with on the phone. Give us a call back and offer us points stating that the manager said there was nothing that he could do but give us points and sign us up for the rewards which I was already a rewards member. I’m not sure why the manager didn’t have at least a decency to call, but I would imagine it’s because he knows how the room looked and the upkeep of the hotel. I didn’t need to take anything out on him I just wanted to let him know of my concerns but I thanked the gentleman that called me back because no manager should put their employees in a position where a manager should speak to a customer. All good but we will not be returning to this location. Once again thanks to all the staff that did try.
Daisy
Daisy, 2 nætur/nátta ferð
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