June 17, 2024. Room 2003. Vantage Club Junior Suite Bay View Double Bed.
1. Leakage from both sides of the ceiling near the television and above the bed. Strange noises from the ceiling.
June 18, 2024. Room 2008. Vantage Club Jr Suite Golf & Ocean View Double Bed.
1. Floor flooded due to sink pipe leakage.
2. Both faucets at the sink are loose and not securely fixed.
3. Toilet seat cover is completely loose and unusable.
4. Insects appeared from under the room service waffle.
5. Despite the entire building being designated as non-smoking, cigarette butts are left on the balcony floor.
6. The beach club wooden door, soaked from the rain, either swelled or was difficult to open, so I exited while it remained slightly ajar. However, after we left, a staff member attempted to open the door wider by pulling on it, causing the concrete wall above the door to collapse and fall to the ground. If it had fallen on someone's head, it could have caused serious injury.
7. A staff member slipped on the slippery beach club glass floor. This was a situation where hotel guests could also potentially slip and fall.
June 18-19, 2024. Room 1201. Vantage Club Master Suite Bay View King Bed.
1. Two balcony windows have issues: one doesn't close fully, and the other doesn't open. Maintenance came and repaired them.
2. Throughout the day, wind noise louder than that of an airplane cutting through the sky persisted through the completely non-soundproofed windows.