art'otel cologne, by Park Plaza

Upon arrival, the parking system was a mess. The entrance to the underground is not well marked at all. The bell/ticket system didn't work - I had to block an entrance to run into the hotel to ask them what to do and they just said 'we didn't hear it'. No apology, no valid reason. At check in, nothing about the hotel was explained - literally only the room key given. The room was spacious and clean, but freezing cold. It was possible to switch the aircon off, but the minute you left the room it would automatically switch back on, so each time you enter the room it is freezing all over again. The temperature could not be adjusted. On or off were the only options. We ate dinner at the bar. The food was mediocre and the cocktails served in plastic glasses?! Breakfast was good and the location is very good, but overall pretty disappointing for a 4* hotel.

Very clean. An amazing breakfast. Very quiet even though it is crazy busy outside. Not our typical style of hotel we tend to look for but the location was good for us. We were very pleased.

Great stay - good location - excellent staff and good breakfast in the morning. Rooms were clean. Conveniently located near the Chocolate Museum.

It is a very good hotel. Modern, clean, comfortable. Find the fact that the sink is outside of the bathroom a bit odd. It could have done with a small partition after the sink but something I can live with. Service is great, breakfast good and good price. Nice environment

Bed was a little to firm for my taste. The TV “lagged” (both IP tv for normal channels and smart functions). No easy way to connect Chromecast. WiFi was good so could use computer for streaming but prefer a larger screen. Breakfast was great and area had nice walks along Rhine. A solid 4 with room for improvement.