6/10 Gott
24. febrúar 2025
Good hotel, poor management
New construction, good rooms, great pool. The hotel itself is very good but its very poorly managed.
The major issue was - the sofa bed in our room reeked of urine. Upon pulling out the bed we noticed baking soda sprinkled all over the carpet to mask the odor (see pictures). A window was also left crack open by the staff so clearly the management was aware of the issue but they still assigned us that room, totally unacceptable.
The front desk staff also seemed clueless. Before booking the room I called to ask if the pool water is heated, she very confidently said just the room is heated not the water but that was inaccurate. Hot water was constantly added to regulate the water temp. i almost cancelled my booking but took a chance and it worked out.
Now comes breakfast, the food was very good but what another reviewer mentioned about staff policing guest is 100% accurate. There were a lot of senior citizens when we stayed and the lady was going crazy ordering seniors and kids to "use tongs", "this is the right way to open the cereal container" and so on. People stay in hotels to relax not to be schooled. Overall I would def stay at another residence inn but not at this location.
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