We chose this hotel specifically because it was listed as "dog-friendly," but during the booking process, there was no mention that bringing a small dog would cost extra. Upon arrival, we were informed that there would be an additional charge of ₹1000 per night for the dog — with absolutely no added provisions like a dog bed, bowls, or anything else. After some negotiation, they reduced the fee to ₹500 per night, but the lack of transparency was frustrating.
The room we were given was spacious but unfortunately smelled bad and looked quite unclean. The bathroom had a strong sewer-like odour, making it very unpleasant to use. The sofa in the room was broken, and the seat was badly worn out on one side.
Another disappointment was with the room description. While booking, it clearly mentioned that the suite comes with three single beds, but upon check-in, we were told that they simply provide an extra mattress — very misleading.
The breakfast was very average — nothing great — and definitely not worth any additional cost. I'd rate it just 1 star.
To top it all off, during checkout, the reception staff tried to charge us for food from a time before we had even checked in! We pointed this out and refused to pay, but still ended up being charged an extra ₹70 for something they vaguely said "might be for a water bottle." (A small water bottle itself costs around ₹30, and even a single boiled egg was ridiculously priced at ₹50.)
