Mitsis Laguna Resort & Spa - All Inclusive – Hersonissos

The hotel was excellent and the staff were sincere, kind and friendly - always willing to accommodate. By the pool someone would come round with watermelon and take any drink orders. There was a pool bar, ice cream parlour and creperie by the main pool and the quality of the food was very good in the resort. The evening entertainment was fun and a good laugh or alternatively, you could sit near the bar listening to live music. I would highly recommend this hotel and would definitely go back.

Amazing time! One of the best resorts I have ever stayed at. The rooms was beautfil and just big enough, great view, hotel was very modern, and the food was outstanding! Great variety of food also! The best part was the customer service, the best I have seen in a long time! Everyone is so nice and treat you and your group like family. Five stars!

Overall enjoyed our stay,plenty positives: The food was good, especially the Cretan restaurant. The staff were friendly and efficient. Good facilities for my almost 3 year old daughter. A couple of negatives: They have ridiculous rules regarding getting and changing over pool towels. They half enforce a no reserving sun loungers before 11am.They should either fully enforce it or scrap the rule.

3 adults and 3 children for a week stay. Rooms in main part of hotel great. Can't fault staff, housekeeping, Pools with saltwater and natural chlorine not nice and children in and out of pool all day so made their hands sore. Kids pool a bit run down and not big enough. Themed restaurants good - buffet only ate once but was just ok. Breakfast selection great. No option to buy or pay extra for premium brand alcohol, wine not nice. Beach not amazing - but not hotels fault. The mini market is so overpriced which was to be expected and wifi very slow. All in all a great hotel. Remember to keep the receipt for beach towel once you have paid your €20 - the card used to refresh and get new towels doesn't seem to be enough so caused delay in refund.

Beautiful room and pool area. Food and drink did not match the setting. The service at the restaurants and pool was top-notch. Service at the front desk left a lot to be desired - forgot our taxi booking to airport despite confirming twice, didn't explain the restaurants / towels / anything about the hotel really upon arrival. On a day when it was raining we were told we couldn't play cards in the main hotel area because it "didn't look good". I so wanted to love this hotel because the room and pool was so beautiful but don't think I can really recommend it.