Dream Downtown

Comfortable room, great location. Thanks!

Very poor service and not a sense of urgency. Our safe was broken and it took over 30 min for someone to arrive and we missed our dinner reservations. Bodega Negra is fab on a Monday night. All of the top restaurants and bars are nearby.

The hubby and I spent last Fri nt here to celebrate his birthday. They had a handwritten note wishing him a happy bday and a bottle of champagne in the room, which was a sweet touch. The room was clean - no complaints there though the headboard was a little dinged up. I wouldn’t of noticed it if it wasn’t white. The room was a little small, but we’re New Yorkers, so totally expected. Loved the balcony. We ate dinner at Bodega Negra - divine!! Loud fun and the food was fantastic. Lawrence was great. We didn’t to enjoy the lobby or roof deck but we’ll definitely return.

Great hotel! Super chic and pretty. Great location.

Have stayed at this hotel on multiple occasions. Arrived at the hotel who issued me with keycard for my room and to access lift to 7th floor. Unable to get to my level due to an issue with reader in lift so had to go back to front desk for help getting to my floor (same again the following evening). 1.45am a guest next door gets to his room and immediately starts playing loud music. I didn’t react straight away but by 3.00am I gave up and tried to call the front desk but no answer! After multiple failed attempts I tried to call the Concierge and again the same thing, no answer!!! After some time, the call was automatically rerouted to central reservations where I was able to finally speak to someone who told me that I needed to get dressed and go down to the front desk and try and find someone to assist!!!! By this time it was almost 4.00am by which time the neighbouring guest obviously decided it was time to sleep and turned the music off!!!! Seriously concerning that nobody at the hotel was contactable and wonder what would happen if it turned out to be a real emergency!