Cypress Pointe Resort by Diamond Resorts

Upon arrival the staff wasn’t very friendly and I felt as if they were speaking down to me while I asked questions BUT they did allow an early check in. When we got to the room it was smaller that expected with no table and not the cleanest. There was hair on the fitted sheet and just mediocrely cleaned. It wasn’t the dirtiest but certainly not the cleanest. There were only two towels, no couch, no table or anything. I also wasn’t fond of the check-in check out times. When we went to return the keys my husband overheard some of the employees talking about doing drugs while smoking cigarettes while by which was disheartening because it’s supposed to be a family resort. The amenities in the room were far fewer than most other places I’ve been and for the price I feel like I should have gotten more for my money. The amenities in the park I’m sure were wonderful but unfortunately we did not stay long enough to experience them. We visit the Orlando/Kissimmee area often 8/12 times a year and won’t be staying here again because of the service. The bed, however, was extremely comfortable and the area is ideal.

I’ve stayed before wonderful location and living quarters

Perfect resort minutes away from Universal studios

We got our suite as soon as we got there, very early. Great staff

Nice stay!