4/10 Sæmilegt
23. desember 2024
5 Star Staff, 3 Star Building. Great restaurant.
First of all let me say 5 stars for the staff who are always excellent. I stay here quite often, but this visit revealed that the hotel is aging fast. I checked into my Panorama room to find the paint peeling away all the way along the curtain box, the rear wallpaper was buckled, it just looked cheap. The Continent is advertised as 5 stars but really, it needs a serious upgrade to compete with the 5 star hotels nearby. It hurts me to write that, I always like staying here as it feels more 'Thai' than the usual Carlton, Hilton etc which are cookie cutter hotels - but they are indeed 5 star cookie cutters. I asked to be moved from my room, and ended up in a room with no peeling paint...but other imperfections that made me wonder why I spend so much to stay here. I was going to to cancel the entire reservation, but because it was booked through Hotels.com it was too much hassle and I needed to rest after 27 hours of travel. So I just stayed. At the front desk Great upgraded me to the Sky benefits which was appreciated. Like I said the staff are all wonderful. Chris at the door. Beer at the restaurant. But the water isn't hot quite often, the entrance tiles are cracking, some lights above the check in counter are missing - the place needs some work. For now, I'm sorry to say The Continent has lost my business. I hope it improves so I can come back.
Dan
Dan, 5 nætur/nátta ferð
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