2/10 Slæmt
19. júlí 2025
Rude staff and dirty bathrooms!
Dreadful! Arrived to check in, mentioned myself and my partner were both unwell. She checked us in told us we were staying on the 3rd floor then laughed in my face when I asked if there was an elevator. She did not offer to help with our bags. I hurled them up many flights of stairs before getting to the room to find it was in the attic and unbearably hot. I went back to reception to ask if she had a room on a lower floor thinking it may be cooler but she laughed again. When I asked if there was a fan or small ac unit we could plug in and she abruptly and repeatedly said no before laughing at us again. I don’t know if the woman was psychopath if or had a a serious personality disorder but she should not have been in a service based role. Laughing at unwell guests is not just unacceptable, it’s horrendous behaviour!
To ad insult to injury the room had a dirty bathroom, non natural polyester or acrylic bedding. I wanted to leave but all the hotels in the area were booked and we had completely run out of energy at this point.
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