2/10 Slæmt
14. mars 2025
Rooms are musty and moldy smelling
When we went to check in, the room we were given smelled musty and mildewy. We looked around and the sink had a black stain in it (mold) that clearly could not be removed. There were no windows that opened and it smelled awful. My sister has asthma and there is no way she could stay there. So, we asked for a different room. They found us another room, but it smelled the same. Then they tried a 3rd room, but it also was mildewy and musty. It was clear that it was a problem with the hotel and ventilation, and not just the room. I told them we couldn't stay there, and they said they couldn't give us a refund, that we would have to call Hotels.com to discuss with them. Of course we had already checked in, so we could not cancel at hotels.com. It was 9pm and we needed to find a place to stay so we just left. We found another hotel right down the street that was much more beautiful, and the room did not smell at all. There was clearly ventilation in the room that kept it fresh and smelling nice. I would not recommend this hotel. It had great reviews, so I trusted it but I don't know why people have rated it so high. It was not a good hotel.
Marcia
Marcia, 1 nætur/nátta fjölskylduferð
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