While the property was clean, parking lot well lit, lobby was clean, we were placed on the 4th floor with no working elevators. Two night stay, significant other with heart condition having to walk up and down staircase. Card would not allow us to open back door at night, had to walk around, would not let us in our room, had to go down stairs to reprogram then hope the elevator would work to go back up. Bed was firm, but pillows need to be replaced.