Puro Gdańsk Stare Miasto

Frábært hótel og geggjuð staðsetning.

Virkilega gott vel staðsett hótel. Allt hreint og fínt og þjónustan frábær.

Frábært hótel á besta stað í bænum.

Glæsilegt hótel í alla staði. Herbergið var mjög rúmgott og í alla staði ofar öllum væntingum. Þjónustan var að sama skapi frábær.

Fallegt nútímalegt og gott í alla staði. Mæli 100% með því.

Dásamleg, þetta er frábært hótel nýtísku legt og töff. Öll þjónusta var til fyrirmyndar, herbergin mjög hrein og fín. Staðsetningin fullkomin. Mæli algjörlega með þessu hóteli. Fer klárlega aftur á þetta hótel.

The hotel was nice and modern with some interesting solutions (housekeeping only in request, no hairdryers in the rooms, no mini bars, no one supplied water to our room I guess due to the fact we didn’t need daily housekeeping and over half of the rooms had all windows into the courtyard you everyone can look into them from the glass lifts unless of course you keep your blinds down) which I am certain there are good reasons for. Nothing could have been charged to our room so we needed to take our wallets down to the breakfast and up to the bar. The breakfast was one of the most expensive I have ever came across which left us both shocked for a day (65zl pp vs 14,5zl pp across the street) and it was not worth the money so I’d recommend this to be reviewed. Some service hiccups (A: “could I please have a cup of tea” ; B: “No, ask at the reception” But that was one of many interactions with the staff whom all of which were very nice and professional. We did think that the room was really nice, bed very comfy and location of course great and would for sure return however not for the breakfast.

Prior to staying we tried to change our booking due to COVID (we were not comfortable travelling). The hotel were impossible to contact initially so we used our agent to do it, their policy was contrary to every other hotel we had bookings with during COVID and Puro insisted on not offering a refund. We therefore had to go or lose money. On arrival the staff provided no information about the hotel, amenities etc and simply checked us in. During the stay the lights in the room turned on automatically in the room at 2.45am waking us up - very poor. The sauna was open and we were told to call ahead to check it was free which we did, when we turned up 2 mins later it was full! Aside from the issues, the location of the hotel is good, pre assistance with taxi also good, local info via email before hand was poor. Room was nice although the privacy to the bathroom was very poor - only a curtain which didn't close properly was in the way. Blind was broken. Overall the initial service from the hotel around our booking dampened the stay so i would look elsewhere in future given there are several other good alternatives at a similar price.