I recently stayed at this hotel, and while the rooms were perfectly fine—clean, comfortable, and well-maintained—my experience with the staff was disappointing. I requested something as simple as an extra towel or a tiny shower gel, I was met with disapproving looks, as if I had committed some sort of crime.
In particular, Andrea was incredibly rude and made me feel very unwelcome and sounded racist . A little bit of friendliness and understanding from the staff, especially Andrea, would have made a huge difference in my stay. Unfortunately, this kind of attitude overshadowed what could have been a much more pleasant experience.