I can’t understand how a hotel can get 4 stars when I can’t even get a cup of coffee or a glass of water outside of reception hours. The room is new and modern, but I had a terrible night’s sleep because I couldn’t get a glass of water. The only option was tap water, which smelled like chlorine. I’m staying at a so-called 4-star hotel, Hotel Royal, near Zagreb Airport, but there’s nothing royal about it. I don’t care about the many amenities in the room; they don’t quench my thirst. There’s a refrigerator that hums loudly all night, but it’s empty. How can they get a 4-star rating with such poor basic service? I just don’t get it. I’m extremely thirsty, and it’s only 5 am, so I’m forced to drink some chlorinated tap water.