Summary: Overall, thoroughly disappointed with the hotel due to issues with missing cot, inadequate air conditioning, poor cleanliness, negligent luggage handling, lack of response to complaints, and dangerously slippery tiled floors around the pool.
I stayed at this hotel and was disappointed. We requested a cot for our 2-year-old daughter, but upon check-in, there was no cot in the room. Reception laughed, stating only under 2-year-olds get cots. The air conditioning was insufficient, taking 2 days to cool from 25°C to 22°C. Maintenance said it was just a cooling fan. The room was unclean with visible stains on the floor. Luggage was carelessly dumped in the lobby. Complaints to the manager were ignored, and reception denied any record. The tiled pool area was dangerously slippery, causing multiple slips and a child getting injured. Urgent action is needed. Overall, I cannot recommend this hotel due to these issues.