Moxy NYC Downtown

We had a great stay. The room looks exactly like the picture; small but efficient for our weekend trip in the city. It’s walking distance to Fulton Center stop and shopping. The elevator situation was annoying with such a small lobby. It took longer to get down to the lobby during peak times but that’s the only slight inconvenience. Loved the lounge on the 3rd floor with games, a bar and a DJ on the weekend. All in all it was a great stay and I would return.

Great customer service. Had an issue with the blinds in the room, was upgraded to a bigger room with a Brooklyn Bridge room no cost. Great work!

Checked in late at night. Had two girls check in ahead of us that were offered free drinks. They asked if they could have more tokens for the bar and were given it and a upgraded room (in front of us). When we checked in, we were not given anything and got our room. It happens, we go to the room and head to bed after changing. I woke up to all my clothes being wet. The ceiling had a leak in the bathroom and my clothes were ruined (silk). It was also just disgusting. I called and they said theyd send someone to fix it (this doesnt address our clothes being soaking wet). We advised it sounded easier to move rooms. They said they could do that later. We came back in the afternoon to a new room (same exact size room, but at least not broken). We were also told they would refund one night of our two because of the issue. It seemed like a good effort to redeem themselves. We checked out the next day and they told us they would refund from hotels.com cause that is how we booked. I checked for two weeks, nothing. When hotels.com called them today, they were told that they wouldn't give us anything because they changed our room and it had a "city view". This is first of all not what we were told at all and secondly, the room was the same room with a same type of view. NOTHING special about either. What a bad level of customer service and also, thanks for ruining a silk jumpsuit that cost way more than one nights stay anyway.

Very friendly , great service

We recently stayed at the Moxy for one night. First, we were woken up by housekeeping at 9am. There was a constant knocking at the door, and before we could get out of bed, they opened the door into our room. It was only a one night stay so they should not have been coming regardless, but we even had the sign flipped to Do Not Disturb. Then, to top it off, we were told checkout was at 11am, when the confirmation email we received stated 12pm. The hotel staff then acted like they were doing us a favor by letting us stay until 12. Would NOT recommend to anyone. Plenty of better hotels in the city to choose from.