4/10 Sæmilegt
18. desember 2024
Not Hilton standards
Front desk associates were amazing, helpful and polite. Room size was very nice. However, cleanliness and comfort lacked tremendously. There was hair found several places. What appeared to be blood found on the door entering the bathroom. We had an issue with the toilet where we had to lift the back off and fix it every time we needed to flush. The pilllows were way too soft and left myself and my mother with neck pain the next morning. The discomfort actually woke us early and we made the decision to check out and leave early. Stains on furniture made it less appealing to sit on. We were so tired from traveling and sitting in hours of traffic that complaining was the last thing on our minds. Question is should we really have to take the time to do so? The room should have been up to Hilton standards without question or complaint.
Tiara
Tiara, 1 nætur/nátta viðskiptaferð
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