ILLEGAL Property - NO HEAT!!! When I arrived and got to my cold room, I tried to turn on the heat on the thermostat. When I called the front desk, I was told “the boiler is being fixed.” Ummmm. Next day I was told “we only have AC.” In Boston??? Staff brought a cheap electric portable heater. It is Illegal to rent a room or property in Boston with only a space heater for heat. Space heaters are a terrible FIRE HAZARD. and unsafe to leave on unwatched/when asleep. This was not just my room. The hotel is heating every room with space heaters.
ILLEGAL: surprise “resort FEE.” I learned about the fee in an e-mail from the hotel the day before arriving. In CA all fees must be listed as 1 price up front just to prevent these cons. Note: I booked in CA. Note: this is no “resort.” It’s a musty old youth hostile style hotel with Christmas lights in the lobby and a colorful van out front.
UGLY: Musty smell, worn carpet, broken or damaged items including shattered fractures across the top of the toilet tank top, my bathroom door didn’t slide fully shut, the shower curtain was broken in 2 places - on purpose - to keep curtain in place.
GOOD: Location. Available when nothing else was on a busy weekend.
AMAZING: Incredible staff. It took courage to give an honest hotel review because the staff is so kind.