Radisson Blu Royal Hotel, Brussels

The hotel was under going major renovations and the reception was moved to a side entrance. The bar and resturant were moved to the basement. there was constant noise from the construction. We were not notified prior to out stay (although the hotel wrongly disputed this), if we had been aware of the works we would not have stayed.

Christmas Gift Ruined!! We arrived at 8pm to the hotel Thursday evening to find the Main Entrance was a complete building site and closed off with no access which is completely hoarded up with scaffolding and is under major renovation construction. We eventually found a side access door which was housing a temporary reception area to check in as the rooms where still being let. At check in we where informed we where entitled to a loyalty card due to our 3 night stay which we could use in the hotel to avail of a 5% discount but there was nothing open to use it on!! No bar or Restaurant just a small meeting room with tables laid out but unstaffed. Then On Friday morning we where woken at 10am by industrial drilling that was penetrating the whole hotel with unbearable noise and when we went to the corridor to see what was happening the hotel cleaning staff where working away as if this was normal and said it was just work happening downstairs!! When we discussed the issues we witnessed with the reception staff they informed us there was notices on the Raddison website about there major hotel reconstruction but as we booked with Hotels.com and they had no information about the major work being carried out on there site who we booked that it was not there fault. I was not emailed or sent any information of the major work by hotels.com so feel I am entitled to be refunded or compensated for my wife’s Christmas Gift been completely ruined.

Even though the hotel was undergoing some renovation works, our room was exactly what we needed for a short stay in Brussels. We were particularly grateful for the kindness of the staff - when we unfortunately came down with a stomach bug on the day we were meant to check out, they very kindly let us stay in our room past check out time.

Not what we expected. Hotel is under renovation.

Will be a nice hotel once lobby is made too much building work atm which we were only told about after booking. Good service only other let down was the AC wasn’t working in our room and it was super hot