This was the worst hotel I’ve ever booked. The customer service was terrible, the whole hotel smelt like cigarettes (even though it was supposed to be smoke-free), the bed sheets and bedding had stains everywhere, the shower was following apart and had mold in it, the air conditioner was broken. When asked to change rooms I was told no. So I asked for a refund and the front desk worker said they couldn’t do it cause of being booked through a 3rd party. However, it was a pay in person which means they must issue refund. Again, worst hotel, worst hotel staff, nasty nasty nasty.