Homewood Suites by Hilton Columbus/Polaris, OH

We have stayed here before. Always been great care.

The whole hotel was very clean including the pool. The staff was very friendly and efficient. Breakfast was eeally good too.

Check in, service was amazing great customer service. Upon entering the room the room smelled like heavy chemicals. After the chemical smell calm down the room smell like somebody prior puked in the room somewhere. Checking out, I told the lady at the front desk about the room smelling like puke and all she did was write the room number on a piece of paper and not even once apologized. She should not be working front desk where you have to work with customers if you know nothing about customer service. Will not be staying anytime in the future.

I’ve stayed at this hotel several times. Service is always great. They have a gentleman that works later in the evening that is top notch. He changed rooms for me on this stay to give us a handicap accessible room because my wife had surgery. All of the staff are very kind and take customer service seriously. The rooms are always clean and spacious. Breakfast is good as well. The evening socials on Tuesday-Thursday are a plus. The food is decent and saves money from going out to eat. Beer and wine are served as well. Location is great. Close to shopping and restaurants. The area is very nice. Highly recommend this hotel.

Extremely disappointed room had heat on and off for 3 days. Thermostat was changed by maintenance. After 1 hour cold air ( not room temperature) air conditioning air coming out. After day 2 they disconnected wall thermostat and went back to unit thermostat. Most staff was trying to help General manager Kaitlyn advised if we cannot handle cold Columbus isn’t for us.... She also went on to say in the future she prefers we do not stay at the Hilton On day 3 finally with unit thermostat we got our heat back. But situation handled extremely poorly by Kaitlyn. On the other hand Said night manager was incredible his kindness and professionalism was definitely appreciated