Novum Hotel Lichtburg Berlin am Kurfürstendamm

Everything was great except there’s no air conditioning.

This hotel can do much better. Firstly, the photos look much cleaner and brighter than the rooms themselves. The rooms are quite tired-looking with the decor being way past its prime. Upon our arrival the floors in the room were dirty, and both bedside lights could not be turned on. Any other hotel would have moved us to a different room. Instead they had re-cleaned, which made it only marginally better, and promised to fix the lights the next day, which we had to remind them about. There was A LOT of noise coming from the hallway each morning due to really loud housekeeping service. The service at the reception is mediocre, with different shifts not communicating to each other. One of the receptionists was on a personal phone call when we came in and needed to pick up our key. Instead of putting her call on hold, she had made a hand gesture indicating that we had to wait. With the way it is currently managed, I cannot recommend this hotel.

Everything was great, staff were kind and good. I recommend this hotel very much.

Elevator was not working. There were "cracking" noises coming from heating system all night. One of the female staff was very helpful, kind and welcoming but the rest was I guess not happy to see a customer.

first time in Berlin, hotel quite good, clean, tv, spotless bathroom, nice staff, area a bit boring but metro nearby.