Construction going on right at the door and in surrounding areas. Makes taxi pickup and drop-off cry inconvenient. Needs updating inside. Broken tiles in bathroom. Twice my key was disactivated which i didn't learn until i tried and had to go down to reception and wait to be assisted. Doesn't seem like an issue until you have a child that was already eager to use the restroom. Under staffed. Bar closed at odd hours. Often no one who spoke English, Spanish or Portuguese for room service. Carpets are stained but beds were made &fresh towels stocked daily. Some staff great. Some staff terrible. Concierge very welcoming, inviting, and helpful in using metro. Patio restaurant supervisor very rude and aggressive. After checkout, the nice receptionist invited us to sit in the patio to wait for our cab since the lobby was busy. The Indian man from the restaurant told us to leave if we didn't order something. Funny thing is that no one asked for an order. I suggested giving me a menu so i COULD order. I actually wanted some drinks- juice, coffee, water. He was displeased but obliged. Upon arrival of our cab, we pickup up our remaining drinks but were informed we couldn't take them in the glass bottles. I paid 16 euros for3 drinks. 2 were on their original glass bottles and because of this, was denied taking them. I wasn't offered a cup to take away... nothing but an almost offended, bewildered, and annoyed look from the server. Poor way to end our stay. For price, you'd expect more.