We've stayed at many JW Marriott's and Marquis' and this is the worst one we've ever booked. For a hotel that has all the bells and whistles in terms of amenities, the staff they hire could be more professional and friendly. The front desk staff and some hostesses in the Executive lounge were unfriendly and rather cold. They couldn't get our key cards to work for the Executive lounge on two separate occasions. Because of this, it caused problems for us to enter the lounge, which raised red flags for the hostess and accusatory looks. We also wanted towels on two different days and every time we phoned the front desk, we don't know if the message wasn't communicated, but we never received the towels.
The only ones to greet you with smiles are the valets. We didn't drive, but they always held the door and helped us with our luggages.
The amenities far surpass other hotels. The indoor basketball court, swimming pool, gym, billiards table and bowling alley were plenty to keep our kids busy while it rained outside. Although guests receive a discounted rate for the court, billiards and bowling, it would be much nicer if guests were allotted an hour of one activity per day since we pay a destination fee.
The rooms are very spacious and although we were on the 19th floor, you could hear all the sports cars and trucks on the streets below.
If in the area, we will be going back to the Mandarin Oriental where the service is top notch.