2/10 Slæmt
23. mars 2025
Worst experience ever
This was the worst hotel stay I have ever experienced, room was not ready had to wait till almost 5 to get in out from when i booked it because it should have been 3, (I called to confirm the day before)it was s VIP access room but absolutely nothing even close to a VIP anything. The bottle of wine that we never received is why they said our room wasn't ready. The staff at the front desk was both rude and refused to get anyone for me to speak with onsite even after I ask multiple different times. Then started speaking to the other staff in Spanish about me. (The couple behind me told me) as I do not speak Spanish. We missed the VIP experience of the concert ( the while reason we where in Miami) made for a a total was of money and my time thanks to this hotel. On as side not we should have had a bayview side room but instead they put us in a room on the first floor with matching none over the room features that I had booked. I totally horrible experience. We ending up leaving at 5:30am didn't want another day ruined.
marcella
marcella, 1 nætur/nátta ferð
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