Hotel Big Mama

10 stars for the friendly and helpful staffs and excellent service. Located in a bit sketchy neighborhood. The rooms facing the wood are nicer and quiet. The ones facing the residential are not so nice and can’t be noisy. This is the HOSTEL not hotel. 2 rooms, 4 beds each sharing a 1 small private bathroom. Most people staying here are business and students. I’m a tourist and I feel bad to use the bathroom before they do. The pillow is so tiny and the bed is pretty uncomfortable.

Fantastic hotel, incredible value. The bed was amazing, room much larger than expected. Staff were incredible, responsive, polite, and just fantastically nice! If I was in the area again, I'd be delighted to stay there again, although I would love a coffee machine in the room (I know they're available in the 'business' rooms), but aside from that, I had a great, comfortable, and quiet stay. The hotel bar is also very comfortable, and outside area lovely!

Hotel Big Mama is a bit hidden from streetview, and somehow easy to miss. It is, however, a reasonably good hotel and with an excellent price-to-quality ratio. It is located not far from the tram line, and within walking distance of the U8/U9 station of Osloer Strasse. My room was spacious, the bed was quite comfortable, and the curtains were thick enough to block the annoying sunlight appearing in the summer skies of Berlin at 5am, helping me sleep in if I wanted to. The WiFi was good and reliable. The hotel staff were very friendly and helpful, and the reception was always open. I can't comment on the breakfast, as I did not take it (it seemed a bit overpriced). But overall, a very pleasant experience. I would stay here again.

Room was spacious, rather simple but very modern (ikea) design. Bed and pillows were great, I have never better slept in my life (or that was Berlin that tired me). Room temperature was just as it was supposed to be, even though I am not sure if there was some kind of air conditioning, since I didn’t needed. The only thing that was missing in the room was the fridge. Bathroom was big, nothing fancy but I had everything needed (clean towels, hair dryer, soap, shampoo). And staff at the reception was great, nice, polite and gave me all the answers I needed, though without being too intrusive as receptionist staff usually is in more so to say fancier hotels. Public transport is close to the building (max 6minutes) and it takes you to the city “center” in less than 20min. I would definitely choose the same hotel next time in Berlin.

Great service, delicious breakfast, pleasant neighborhood with easy access to subway. Really liked it and will return.

Really love this hotel. The location is perfect for me, the staff is kind and helpful, rooms are very comfortable.Great breakfast. Since my last visit - no more small bottles of shampoo and soap; now there are only big dispensers with soap/shampoo. no more body lotion or conditioner. Bring your own. Also - the plastic curtain in the shower is something that should be replaced.

The accomodation was very clean and comfortable. Clean towels daily if required. Family room had plenty of space with a small kitchen area. New toiletries holders installed whilst there - better. Good hairdryer. Only concern was location - a bit far out but accessible by train once you figure out which line to take. Is right in middle of residential area, off the tourist route. Good value for those who don't mind using the train.

Clean apartment and friendly service! Area of hotel is quite away from city centre but the U bahn is just abt 5-10mins walk away to get to the city!

Comfortable and clean. Friendly staff. Good breakfast. Quiet. Would benefit from another computer terminal at reception. One staff member dealing with a queue of customers on one terminal was a bit of a pain.

family with teenagers - 2 big rooms, great to explore Berlin, quirky hotel