Hotel Restaurante Usategieta

The pictures look really good, only 12 rooms overlooking grass hills. However this is not a small hotel but an event venue / restaurant, which can offer it's guests extra benefits of accommodation. The hotel is very much secondary to the events / restaurant & seemed they cared very little about the hotel. Our room was above the “restaurant”, which had a very loud live singer running through a tired list of tracks finishing up on Friends theme tune & Oasis Wonderwall. This was until 12:30am in the morning!! I did speak to the front desk at 10:30pm, who told me it was going to stop at 11:30pm however did not. I saw who I thought was the owner or manager at 12:15am who told me it had stopped only for it to start up whilst I was standing next to him. His feedback was if you don't like live music after midnight, feel free to check out of the hotel, he simply did not care & pointed out to me the events / restaurant pays the bills not the hotel. Expedia even contacted him during the night, before I spoken to him but made no difference. Expedia gave me a full refund without question, as clearly this was not acceptable. They did speak the hotel on next day, however they refused to give Expedia their money back. As such is the worst hotel I have stayed in & I would not recommend it unless you are part of their event & don't want to drive home at 12:30am.

The service couldn’t have been any better, we were late for breakfast yet they waited for us so we would start the day appropriately. It would’ve been great if the A/C would’ve operated to counter the temperature that was prevalent at the time (the mid 20’s centigrade). Getting there was not the easiest, at the tail end of the trip we had to try several travel apps in order to find the one that would get us to our destination as Waze our preferred app was a bit confused. In summary if you need and want motherly care with a smile, Hotel Restaurante Usategietais the place to go to in San Sebastián.

The country setting of this hotel was beautiful - lots of lush green countryside. The breakfast choices were amazing. The restaurant serves excellent quality food. Because this is a small hotel, we received very good service and attention. The hotel is in a rural setting and, therefore, is extremely quite and peaceful, but a little out of the way.

We spent two nights here as part of a driving tour of northern Spain. The hotel is in a beautiful and peaceful location some 20 mins from San Sebastian. Locating the hotel is not that straightforward and involves driving up a bumpy single-track concrete lane with few passing places. Signage could be improved. But once there we were greeted by a warm, smiling and extremely friendly receptionist. The hotel itself is very pleasant, well appointed and comfortable. The buffet breakfast was varied with freshly fried eggs anyway you like. An ideal place to stay away from the hubbub of the city.

Fantastic hotel in perfect surroundings. Great helpfull staff. Definately be back again

This hotel is set in a beautiful country side outside of the city of San Sebastian.

We had to wait for our room as it was not ready for the check-in time that we were given. The lady at reception was very helpful, although a welcome drink would have been in order under the circumstances. The room was delightful with balcony and great views. The bathroom was a good size, although I think it is time for the shower cubicle to be replaced, no bathrobes were supplied and the lovely glass basin had a large crack in it. Breakfast was excellent with plenty of choice for everyone. We had a delicious evening meal that was only marred by the poor attitude of the older waitress. The rest of the staff were very helpful and pleasant. It is in a lovely peaceful setting yet within easy distance of San Sebastian. It would be helpful if at the turn off to the hotel there was a signpost as it looked like a track to nowhere. Would recommend and would love to return.

Very pastoral and beautiful. Quiet. Surrounded by farms, on top of a hill. 10 minutes to Hondarribia (beautiful town) and 20 to San Sebastián. Restaurant and room service both first rate. People lovely and helpful and English no problem. We stayed 4 days.

Stayed here for 3 nights as a base to explore the Basque Coast and San Sebastian and I was not disappointed. Location wise, the hotel is about 20 mins from San Sebastian by car, and is off the main roads in a beautiful location overlooking the green rolling hills. Away from the hustle and bustle, but still close enough to not feel too rural. Plenty of parking on site. The hotel itself is fantastic - characterful with wooden and rustic interiors, great if you want a change from dull soulless big chain hotels. The rooms are spacious, with high ceilings and spotlessly clean. Bed and bathroom were great. Breakfast had a large variety of options, including fresh bread and pastries, great coffee and eggs made to order. The hotel restaurant is fantastic and great value. The food is typical Basque and the on the one night I ate here, the food was better than anywhere else I'd eaten on my week long trip in the region (and cheaper too!). The staff are extremely friendly and welcoming, always greeting with a chat and a smile. Thanks to the member of staff who gave my friend a birthday omelette at breakfast! (sorry I didn't get your name); it was a small gesture that made our day! Highly recommend a stay here and a visit to the restaurant, especially if you have a car and wish to explore the Costa Vasca. Would definitely stay again

What a beautiful property with a astonishing green scenery and hills.