This hotel states all inclusive but, it us not. When my husband and i arrived the lady pulled out a map and put an x and where we cannot go a d an 0 on where we can go and there were alot more x's than o's. I told the lady you need to take the wording all inclusive and put some inclusive because your advertising is deceiving. Every time we called the staff for any type of help which was only twice they NEVER show up. The front desk where you check in and in the dining DO NOT inform guest of anything. Did not inform us about breakfast time, they did not tell us they stop giving pool towels at 6pm though the pool is open until 10 so we were left freezing and wet by the pool at 8pm. During breakfast we had to be seated at a table but the employee did not tell us it was a buffet and left us sitting there for about 20 minutes until i noticed people coming from the back with plates and decided to investigate and find out on my own it was buffet. Also you have to shuttled everywhere and each time you have to wait a little while for each shuttle to come. They also have NO entertainment/performances like other hotels ive gone to. The only thing they did was play bingo. If you are scared of ig lizards this is NOT the place for you as they are walking around all over the resort in big groups, while your at the pool, dining outside, on the golf course, in your balcony and ect.