The checkin process allows people to pick a key off the board and go to whatever room they like. We arrived and our larger room was occupied and we could do nothing about it. It was especially awful because we reserved a room for three people and only had beds for two. There wasn’t time to switch hotels so one of us had to sleep on the floor. The operators said she would try to find us another room, but never called us back. They made no effort to help us find a solution. Would NOT recommend! It the airconditioner wouldn’t work, so the night was HOT and especially awful. The city is beautiful, I recommend coming but stay somewhere else. I requested to get money back, but no word for the host yet. I’ll update if I can.