2/10 Slæmt
28. janúar 2025
NOT A GOOD TIME WAS HAD
I have stayed here several times in the past and at present will not be returning.
The booking process was going well which was a relief due to a trouble journey due to the weather, that was until a member of the "family" arrived and talked straight over the top of the gent booking us in.
Then we went to the room and again all was well until the person above us decided to have a shower at 10pm, which resulted in water coming through the ceiling. resulting in our bathroom becoming dangerous due to the wet floor.
Then at 10.30 another person decided to have a shower and the result was worse, so we got dressed and went to reception to report this, we were offered another room. However this wasn't suitable due to all the clothes etc that we had unpacked.
Then the following day due to the complete LACK of sleep as the window also wouldn't shut tight banged with the wind, poor !!!!.
I decided that i would drive back to Nottingham with my daughter, because if i had another night like i had, had it would have been dangerous for me to drive, due to being SO SO tired.
As we booked out the gent on reception became quite forceful in the aspect that i really should stay and that i should have booked out in the morning, lets get this clear i have payed for 2x nights and i can decide to leave early if i want.
It was requested by my husband for a part refund only to be spoken too like i was stupid.
NOT A GOOD TIME WAS HAD,STAFF not professional nor understanding to my needs
A
A, 2 nætur/nátta fjölskylduferð
Sannreynd umsögn gests af Hotels.com