2/10 Slæmt
13. janúar 2025
Please contact the hotel and confirm all room.
It was a bad experience to spend New Year's Eve in Cambridge, the room specifications were not clear on the website, I chose a room with a private bathroom but I was surprised that there was no shower, the heating was not working and the room was very cold. I asked the reception to turn it on and the employee told me that it turns on automatically at 5 pm every day. I told her the room is cold, how can I wait two hours in this extreme cold? When I went down and asked the manager to turn it on, it is not a good way with the guests and exploiting the room specifications on the simplest rights of the guest. I asked to change the room and they refused on the pretext that I used it and I did not use anything, and it had been an hour since I entered. I advise the hotel owner to change his policy. Not providing something simple in the bathroom such as a shower may lose many customers. The business mentality must change, develop and keep pace with the challenges of the market.
Marwan
Marwan, 1 nætur/nátta ferð með vinum
Sannreynd umsögn gests af Hotels.com
