Mercure Manchester Piccadilly Hotel

Checked in fine. Put in room 1109 instantly asked to move as the room wasn’t clean, rips in the furniture. Moved to room 825 was a little bit better but still not what we expected. Went for breakfast on the Sunday morning, strong smell of Cannabis in the corridor as well as chips on the floor. Breakfast was average, bbq sauce instead of brown though.

Hotel looks shabby, the lift had a mind of its own. Plates for breakfast were all dirty. In need of refreshment in all areas.

Bad internet speed and connection. Old bathroom with fixed shower.

Booked two twin rooms for a weekend stay. Arrived early and was advised by reception that they had allocated us one twin and one double. The reception desk updated their system and gave us what we booked, however when we went to the rooms, one was not ready, the bed was unmade and the room needed cleaning. We were assured this would be sorted when we returned at 6pm. Unfortunately this wasn’t the case and we had to be allocated a different room. The room I occupied was on the 10th floor, the bathroom was “tired” however the rest of the room was clean and acceptable. We booked breakfast for £9 a head, this was ok, plenty of food, although it wasn’t as warm as it could have been. The location is good, though and the staff were friendly.

The hotel is very tired and needs a refurb. My room was a non smoking but smelt as if it has been a smoking room previously.