2/10 Slæmt
9. janúar 2025
Terrible
If you're considering staying at this hotel, please read this first.
Let me start with the reception staff—they are extremely unfriendly and indifferent, as if they're being forced to work. An hour after we checked into our room, a cleaning staff member entered without knocking. We stayed for three days, and our room was never cleaned. We left the hotel at 10 a.m. and returned around 4-5 p.m., and only once, after we got back around 5 p.m., did they knock on our door and shamelessly ask, "Do you need cleaning?"
Additionally, it’s impossible to even find water in the room because you need to call room service to order it, which is charged separately. On top of that, you also have to pay a service fee for room service. Over the course of three days, I spent €100 on water alone. Instead of focusing on guest satisfaction, their sole goal seems to be figuring out how to charge you more.
There is no soundproofing in the rooms. We kept waking up from the noise of people walking in the room above us because the ceiling is made of false panels that flex with every step, making it feel unsafe.
If you want to order food from room service, it's very difficult to get in touch with them—you often have to try several times. Even when we managed to place an order, the food was terrible, and it was 1.5 times more expensive than the nearby restaurants.
Overall, for a hotel with a nightly rate of €1,100 for a suite, we didn’t even get the level of service you’d expect from a €200
Gökhan
Gökhan, 4 nætur/nátta ferð
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