The Midland - Manchester

Nice hotel, disappointed as no availability at the spa.

Things forgotten, things unclean, staff not replying to us. A real shame because it’s a beautiful hotel which deserves great management and great staff. I don’t usually say anything negative but I think one can certainly do better unfortunately.

Lovely hotel and would visit again. We did have an issue with sleeping arrangements but this was kindly and professionally dealt with by the 'Guest Relations Manager'. Looking forward to our next visit.

The Midland hotel is a sight to behold. It oozes luxury however, my experience would not match this description. Due to an internal error, the room was not a superior king, as I had booked. Had no phone (fact I found out when trying to call reception whilst dressed in a bathrobe as the bath tub would not empty because the plug was broken). I feel all these things could've been checked when the room was being prepared. The staff were very understanding and provided a small compensation. I would've been very upset had I not been visiting over new years eve and was too exhausted to do something about it. I did however, complain about housekeeping knocking multiple times after our check out time was extended, waking the baby in the process. The room itself was clean.

we were refused to use any of the spa and gym facilities here the state of the room was dirty with stained bedding and spiders on the dirty carpet. the room was disgusting and outdated. the service was terrible when complaining about things. we basically just had to put up with it. this is in no way a 4 star hotel. absolutely filthy i feel scammed from paying £168 for one night at this dump. i will be reporting it and taking it further with a refund.