6/10
The first impression was not good. We were told that someone would be up to help with our luggage. After waiting for over 10 minutes we started down the hill. Then a chaeck in, the clerk asked if we needed help getting the luggage down the stairs. I stated that i could get one, but if they could help with the other, that would be great. He informed me that he could get someone to assist in 10 minutes. I carried the luggage myself. When we went to our room, the hot tub didn't work and neither did the coffee maker. (Both of which were fixed the next day). The employees that give kudos to are Dimitri, the pool bar tender and the gentleman who carried our luggage out for us. If i had finished this rating on the first day, i would have rated it as poor. However, by the end of our stay, things were much improved.
Henry
3 nætur/nátta ferð