2/10 Slæmt
11. febrúar 2025
very bad
very bad experience. I called the hotel to underline for them that I was about to book and arrival time would have been 3 am due to flight delay. The flight being late was the only reason I wanted a hotel not to drive in the night. they confirmed it was ok to check in at that time. Additionally, I expressively asked confirmation of having the parking on the property's door for safety as I own a luxury car. they said yes. Got there and the arrangement did not match what I va been told at all: the last available parking space was 5 minutes by foot away in an unsafe-looking neighbourhood. And once I have Been given the room and I walked into it at almost 4 am, the heating was off. it was freezing, that room had not been used for weeks as well. it was impossible to sleep there in the cold and I left driving home in the middle of the night. the following day I called the manager explaining all that happened and they also denied me a refund. not even partial.
Donna
Donna, 1 nætur/nátta ferð
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