Aspen Suites Hotel Anchorage

Poor detail to attention by desk personnel regarding client identification during check-in process caused the mix-up with my confirmed registration. Despite a documentation of confirmed registration, the night security guard refused to call manager at 3:20 AM to settle the mix-up. Subsequent to denial of entry to hotel, we slept in our car until sunup during temperatures of -2F. This was my first unpleasant experience with Aspen Hotel. Desk personnel need to be re-educated on importance of proper client identification.

covenient

I just needed a place to sleep---otherwise I was out and about.

Our room at the Aspen Suites was very clean. We stayed there for 9 nights. There are a few nuances about this hotel that I think people should be aware of. 1. They do not clean or refresh your room daily. They only do it once weekly. 2. We had a Queen room. They only provided two bath towels. Not a biggie, but my wife likes two towels for herself. 3. We checked in very early in the morning. Their desk staff is NOT 24 hours. We called ahead and there was a guard with our key when we arrived. 4. When we left early in the morning for the airport, there was someone sleeping in the entryway on the inside of the hotel (space between the front door and second door into the lobby). I think the guard saw us leaving which brought his attention to this and he went and asked her to move. The room had an apartment sized fridge, a microwave, a stovetop, and a toaster. The TV was smallish and the furnishing was basic but fine. The bed was clean and comfortable. There are no USB ports like there are in many new or updated hotels. There was a single outlet at each nightstand on the lamp. But plenty of outlets throughout the room (just not near the bedside). The hotel does not serve breakfast, but they do have coffee in the lobby.

My stay was good for the most part. My complaint this time was not having dish ware and the tv is impossible to use. It’s to small for the viewing and complicated on programming. You will find some shady people outside the hotel. The rooms are very depressing to me. I will stay for short overnights, but nothing over two days. The positive staff is nice and you get Alaska points for your stay. The price is always very reasonable.