2/10 Slæmt
5. júní 2025
I made a reservation through Hotels.com with a "pay at the hotel" option. A few days before check-in, the hotel contacted me saying that prepayment was required. They then stated that the prepayment wasn't working and that my reservation might be canceled. I was already traveling in Europe and tried to pay using three different international credit cards through a link the hotel sent, but all attempts failed. Since these cards worked perfectly fine elsewhere, I'm certain the issue was with the link provided by the hotel. The problem wasn't resolved even the day before check-in, and the hotel informed me that the reservation would be canceled. I managed to prevent the cancellation by explaining the situation over the phone.
If you have no intention of accepting on-site payments, why offer a "pay at the hotel" option in the first place?
Considering travelers, wouldn't it be better to inform guests about prepayment requirements at least a few weeks in advance?
Who would want to feel anxious about their hotel reservation possibly being canceled up until the day before check-in, especially when there might be penalties for canceling within 24 hours?
I find this to be a very unreasonable situation. If prepayment is required, do not accept reservations with a "pay at the hotel" option. If you insist on processing prepayments outside of platforms like Hotels.com, then at least implement a solutio
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