Homewood Suites by Hilton Grand Rapids

The hot tub water was green, and lukewarm at best. The sheets/blankets were low quality. The room was set up well, though.

Stay was descent. Probably won't stay again though. Breakfast was not that great. Would of rather had McDonald's. Gwendolyn was amazing. Super friendly and helpful. Pull out bed in couch was extremely uncomfortable. View outside window was horrible. The living area was a roof when you looked out and the bedroom was a building, you could see down into the lobby. It was strange.

Very clean, staff was very courteous

The room was great, but every time we flushed the toliet or rooms next to us did, a horrible loud dripping noise appeared in the wall behind our headboard. We didn't sleep. It was my wife's birthday. I was mad. Told the front desk and they said they couldn't give us a free night because we booked through a third party (you). Even though I recorded the sound for proof. I will never book through Hotels.com again. What a horrible experience I had to put my wife through on her birthday.

Great service, room was nice and clean, pool was a bit small, but overall our stay was great!